Knock Essentials

Knock University (Sign Up and Walkthrough)

Need to get set up in Knock U? Check out these helpful tips!

Written by Kris Humphries
Updated over a week ago

New to Knock Start Guide

your first steps on your path to better leasing results

Written by Kris Humphries
Updated over a week ago

COVID 19: Resources to help leasing teams

We've consolidated a few key features that can be used to help leasing teams to help ease communications.

Written by Josh MacCracken
Updated over a week ago

Shared Knock Dashboard & Multiple Integration Set Up

How a shared dashboard will work for your multiple property set up and what to expect when integrating with another team.

Written by Kris Humphries
Updated over a week ago

How to update my temporary password

New to Knock? Learn how to update your password to customize it for your security!

Written by Lauren Neal
Updated over a week ago

Prospect Statuses-What are they?

Written by Lauren Neal
Updated over a week ago

Follow Up Indicators (Red, Yellow, Green Circle)

Written by Lauren Neal
Updated over a week ago

How to handle incoming calls

Learn how to best handle incoming calls to save you time and stay organized!

Written by Lauren Neal
Updated over a week ago

How Do I Assign a Prospect

Written by Lauren Neal
Updated over a week ago

Manually Entering Guest Cards

Written by Lauren Neal
Updated over a week ago

Add a note/reminder

Written by Lauren Neal
Updated over a week ago

Future Follow Up Reminders & When to Use Them

Reminders can help you strategically tackle and address your leads while increasing your lease numbers!

Written by Kris Humphries
Updated over a week ago

Qualifying Prospects: "Not Prospect" button

How to deal with any guestcard in Knock that is not a prospect (e.g. vendors, residents, duplicates/errors)

Written by Lauren Neal
Updated over a week ago

Best Practices for Email Inbox Placement

Written by Lauren Neal
Updated over a week ago

Knock Email Editor

Make your email outreach standout by taking advantage of the email customization in Knock!

Written by Kris Humphries
Updated over a week ago

Adding a Quick Reply

Written by Lauren Neal
Updated over a week ago

Replying to a Specific Source Lead

Written by Lauren Neal
Updated over a week ago

RealPage Quotes

Written by Lauren Neal
Updated over a week ago

Editing a Quote Deposit from the Quote

Written by Lauren Neal
Updated over a week ago

Adding Quotes

Adding quotes to Knock (which will sync with Onesite) and sending them to prospects

Written by Lauren Neal
Updated over a week ago

How to Email Individual Prospects and Residents

Written by Lauren Neal
Updated over a week ago

How to Mass Email Prospects and Residents

Written by Lauren Neal
Updated over a week ago

Utilizing Knock's Email Features

Written by Lauren Neal
Updated over a week ago

What number do prospects and residents use to contact us?

Written by Lauren Neal
Updated over a week ago

International numbers/calls

Written by Lauren Neal
Updated over a week ago

Voice App

Manage your leads and respond to incoming calls from anywhere with Knock's voice app!

Written by Lauren Neal
Updated over a week ago

Knock Self Guided Tours - A Leasing Guide

Written by Lauren Neal
Updated over a week ago

Using Knock to Drive Visits and Applications

Stay "Top of Mind" With These Handy Calls to Action

Written by Kris Humphries
Updated over a week ago

Self Guided Tours-A Leasing Agent's Guide

Written by Lauren Neal
Updated over a week ago

Hosting a Live Video Tour

Written by Lauren Neal
Updated over a week ago

Documenting Tours and Troubleshooting Appointments

Adding and Troubleshooting Tour Confirmations in Knock

Written by Kris Humphries
Updated over a week ago

Facebook Messaging Through Knock

Tips and tricks to get the most out of your Knock Facebook Integration

Written by Lauren Neal
Updated over a week ago

Prospect First Contact

How did your newest prospect reach out to you?

Written by Lauren Neal
Updated over a week ago

Prospect Market Source Attribution

Find out how we give the accurate source to your prospect!

Written by Lauren Neal
Updated over a week ago

Self Scheduling Tool

Tours and Appointments made easy

Written by Kris Humphries
Updated over a week ago

How Knock Gathers Leads

Get to know Knock and how it functions with your leads

Written by Kris Humphries
Updated over a week ago

Resident Texting and Opt In Paths

How to Communicate with Residents via SMS

Written by Kris Humphries
Updated over a week ago

Text Message Opt-in Paths

How prospects can opt-in to receiving text messages with Knock

Written by Lauren Neal
Updated over a week ago