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Knock Essentials
Knock Essentials
Master the basics of Knock here!
42 articles in this collection
Written by
Kris Humphries
and
Lauren Neal
How to update my temporary password
New to Knock? Learn how to update your password to customize it for your security!
Written by
Lauren Neal
Updated over a week ago
Knock University (Sign Up and Walkthrough)
Need to get set up in Knock U? Check out these helpful tips!
Written by
Kris Humphries
Updated over a week ago
New to Knock Start Guide
your first steps on your path to better leasing results
Written by
Kris Humphries
Updated over a week ago
COVID 19: Resources to help leasing teams
We've consolidated a few key features that can be used to help leasing teams to help ease communications.
Written by
Lauren Neal
Updated over a week ago
Shared Knock Dashboard & Multiple Integration Set Up
How a shared dashboard will work for your multiple property set up and what to expect when integrating with another team.
Written by
Kris Humphries
Updated over a week ago
Prospect Profile Basics
Centralized Leasing Team
Written by
Lauren Neal
Updated over a week ago
Prospect Statuses-What are they?
Written by
Lauren Neal
Updated over a week ago
Follow Up Indicators (Red, Yellow, Green Circle)
Written by
Lauren Neal
Updated over a week ago
360 Guest Card
Take your leasing abilities on a 360 spin to a lease!
Written by
Lauren Neal
Updated over a week ago
How to handle incoming calls
Learn how to best handle incoming calls to save you time and stay organized!
Written by
Lauren Neal
Updated over a week ago
Cross Selling AKA Prospect Transferring
Have you ever wanted to transfer a prospect to a sister site? Learn how to do it here!
Written by
Lauren Neal
Updated over a week ago
How Do I Assign a Prospect
Written by
Lauren Neal
Updated over a week ago
Manually Entering Guest Cards
Written by
Lauren Neal
Updated over a week ago
Add a note/reminder
Written by
Lauren Neal
Updated over a week ago
Future Follow Up Reminders & When to Use Them
Reminders can help you strategically tackle and address your leads while increasing your lease numbers!
Written by
Kris Humphries
Updated over a week ago
Qualifying Prospects: "Not Prospect" button
How to deal with any guestcard in Knock that is not a prospect (e.g. vendors, residents, duplicates/errors)
Written by
Lauren Neal
Updated over a week ago
Email
Best Practices for Email Inbox Placement
Written by
Lauren Neal
Updated over a week ago
Knock Email Editor
Make your email outreach standout by taking advantage of the email customization in Knock!
Written by
Kris Humphries
Updated over a week ago
Adding a Quick Reply
Written by
Lauren Neal
Updated over a week ago
Replying to a Specific Source Lead
Written by
Lauren Neal
Updated over a week ago
RealPage Quotes
Written by
Lauren Neal
Updated over a week ago
Editing a Quote Deposit from the Quote
Written by
Lauren Neal
Updated over a week ago
Adding Quotes
Adding quotes to Knock (which will sync with Onesite) and sending them to prospects
Written by
Lauren Neal
Updated over a week ago
How to Email Individual Prospects and Residents
Written by
Lauren Neal
Updated over a week ago
How to Mass Email Prospects and Residents
Written by
Lauren Neal
Updated over a week ago
Utilizing Knock's Email Features
Written by
Lauren Neal
Updated over a week ago
Call
Downloading a Recorded Call
Written by
Lauren Neal
Updated over a week ago
What number do prospects and residents use to contact us?
Written by
Lauren Neal
Updated over a week ago
International numbers/calls
Written by
Lauren Neal
Updated over a week ago
Voice App
Manage your leads and respond to incoming calls from anywhere with Knock's voice app!
Written by
Lauren Neal
Updated over a week ago
Tours/Appointments/Walk Ins
Knock Self Guided Tours - A Leasing Guide
Written by
Lauren Neal
Updated over a week ago
Using Knock to Drive Visits and Applications
Stay "Top of Mind" With These Handy Calls to Action
Written by
Kris Humphries
Updated over a week ago
Self Guided Tours-A Leasing Agent's Guide
Written by
Lauren Neal
Updated over a week ago
Hosting a Live Video Tour
Written by
Lauren Neal
Updated over a week ago
Documenting Tours and Troubleshooting Appointments
Adding and Troubleshooting Tour Confirmations in Knock
Written by
Kris Humphries
Updated over a week ago
Knock and your ILSs
Facebook Messaging Through Knock
Tips and tricks to get the most out of your Knock Facebook Integration
Written by
Lauren Neal
Updated over a week ago
Prospect First Contact
How did your newest prospect reach out to you?
Written by
Lauren Neal
Updated today
Prospect Market Source Attribution
Find out how we give the accurate source to your prospect!
Written by
Lauren Neal
Updated over a week ago
Self Scheduling Tool
Tours and Appointments made easy
Written by
Kris Humphries
Updated over a week ago
How Knock Gathers Leads
Get to know Knock and how it functions with your leads
Written by
Kris Humphries
Updated over a week ago
Text
Resident Texting and Opt In Paths
How to Communicate with Residents via SMS
Written by
Kris Humphries
Updated over a week ago
Text Message Opt-in Paths
How prospects can opt-in to receiving text messages with Knock
Written by
Lauren Neal
Updated over a week ago