Knock Essentials

How to update my temporary password

New to Knock? Learn how to update your password to customize it for your security!

Written by Lauren Neal
Updated over a week ago

Knock University (Sign Up and Walkthrough)

Need to get set up in Knock U? Check out these helpful tips!

Written by Kris Humphries
Updated over a week ago

New to Knock Start Guide

your first steps on your path to better leasing results

Written by Kris Humphries
Updated over a week ago

COVID 19: Resources to help leasing teams

We've consolidated a few key features that can be used to help leasing teams to help ease communications.

Written by Josh MacCracken
Updated over a week ago

Shared Knock Dashboard & Multiple Integration Set Up

How a shared dashboard will work for your multiple property set up and what to expect when integrating with another team.

Written by Kris Humphries
Updated over a week ago

Centralized Leasing Team

Written by Lauren Neal
Updated over a week ago

Prospect Statuses-What are they?

Written by Lauren Neal
Updated over a week ago

Follow Up Indicators (Red, Yellow, Green Circle)

Written by Lauren Neal
Updated over a week ago

360 Guest Card

Take your leasing abilities on a 360 spin to a lease!

Written by Lauren Neal
Updated this week

How to handle incoming calls

Learn how to best handle incoming calls to save you time and stay organized!

Written by Lauren Neal
Updated over a week ago

Cross Selling AKA Prospect Transferring

Have you ever wanted to transfer a prospect to a sister site? Learn how to do it here!

Written by Lauren Neal
Updated over a week ago

How Do I Assign a Prospect

Written by Lauren Neal
Updated over a week ago

Manually Entering Guest Cards

Written by Lauren Neal
Updated over a week ago

Add a note/reminder

Written by Lauren Neal
Updated over a week ago

Future Follow Up Reminders & When to Use Them

Reminders can help you strategically tackle and address your leads while increasing your lease numbers!

Written by Kris Humphries
Updated over a week ago

Qualifying Prospects: "Not Prospect" button

How to deal with any guestcard in Knock that is not a prospect (e.g. vendors, residents, duplicates/errors)

Written by Lauren Neal
Updated over a week ago

Best Practices for Email Inbox Placement

Written by Lauren Neal
Updated over a week ago

Knock Email Editor

Make your email outreach standout by taking advantage of the email customization in Knock!

Written by Kris Humphries
Updated over a week ago

Adding a Quick Reply

Written by Lauren Neal
Updated over a week ago

Replying to a Specific Source Lead

Written by Lauren Neal
Updated over a week ago

RealPage Quotes

Written by Lauren Neal
Updated over a week ago

Editing a Quote Deposit from the Quote

Written by Lauren Neal
Updated over a week ago

Adding Quotes

Adding quotes to Knock (which will sync with Onesite) and sending them to prospects

Written by Lauren Neal
Updated over a week ago

How to Email Individual Prospects and Residents

Written by Lauren Neal
Updated over a week ago

How to Mass Email Prospects and Residents

Written by Lauren Neal
Updated over a week ago

Utilizing Knock's Email Features

Written by Lauren Neal
Updated over a week ago

Downloading a Recorded Call

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Written by Grace Stevens
Updated over a week ago

What number do prospects and residents use to contact us?

Written by Lauren Neal
Updated over a week ago

International numbers/calls

Written by Lauren Neal
Updated over a week ago

Voice App

Manage your leads and respond to incoming calls from anywhere with Knock's voice app!

Written by Lauren Neal
Updated over a week ago

Knock Self Guided Tours - A Leasing Guide

Written by Lauren Neal
Updated over a week ago

Using Knock to Drive Visits and Applications

Stay "Top of Mind" With These Handy Calls to Action

Written by Kris Humphries
Updated over a week ago

Self Guided Tours-A Leasing Agent's Guide

Written by Lauren Neal
Updated over a week ago

Hosting a Live Video Tour

Written by Lauren Neal
Updated over a week ago

Documenting Tours and Troubleshooting Appointments

Adding and Troubleshooting Tour Confirmations in Knock

Written by Kris Humphries
Updated over a week ago

Facebook Messaging Through Knock

Tips and tricks to get the most out of your Knock Facebook Integration

Written by Lauren Neal
Updated over a week ago

Prospect First Contact

How did your newest prospect reach out to you?

Written by Lauren Neal
Updated over a week ago

Prospect Market Source Attribution

Find out how we give the accurate source to your prospect!

Written by Lauren Neal
Updated over a week ago

Self Scheduling Tool

Tours and Appointments made easy

Written by Kris Humphries
Updated over a week ago

How Knock Gathers Leads

Get to know Knock and how it functions with your leads

Written by Kris Humphries
Updated over a week ago

Resident Texting and Opt In Paths

How to Communicate with Residents via SMS

Written by Kris Humphries
Updated over a week ago

Text Message Opt-in Paths

How prospects can opt-in to receiving text messages with Knock

Written by Lauren Neal
Updated over a week ago