Meet & Greet

How do I set the app up for auto updates?

I completed all the modules, why isn't it showing?

How do I upload and change content within the tours app?

Will prospect preferences sync over to the desktop app?

How do I add notes to the PMS notes section?


How do I set the app up for auto updates ?

  1. Navigate to your iPad's "Settings" app

  2. Select "App Store"

  3. Select "App Updates" so that automatic updates are enabled


I completed all the modules why isn’t it showing?

Double check that your app is updated to the latest version.



How do I upload and change content within the tours app?


Will prospect preferences sync over to the desktop app?

One of the best parts of Knock Tours is that all front office leasing tools are under one platform, so when changes are made to a guest card in one platform, the others automatically update to reflect the changes ensuring high-quality and consistent data. When making changes to the prospect information the information that will auto-update are:

  • Bedroom preferences

  • Bathroom preferences

  • Preferred budget

  • Prospect name

  • Prospect phone number

  • Prospect email

  • Prospect opt-in status

  • Pet preference

  • Preferred unit preference



How do I add notes to the PMS Notes section?

To add notes to the PMS Notes section on the Knock prospect card, click the notes icon on the top right corner of the screen. Any new notes will replace any current ones under PMS notes on the desktop.

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