Meet & Greet
How do I set the app up for auto updates ?
Navigate to your iPad's "Settings" app
Select "App Store"
Select "App Updates" so that automatic updates are enabled
I completed all the modules why isn’t it showing?
Double check that your app is updated to the latest version.
How do I upload and change content within the tours app?
Just like other settings, all the Tours content can be updated easily from your Admin Dashboard. On the Admin dashboard, visit the “Properties” tab. Making changes to the information under “Amenities and Properties” will also make changes to the information that appears in Knock Tours.
In the Knock LMA, under Properties > Edit Community, you can update images, amenities, and leasing information.
Here are some helpful guides
Properties in LMA: http://support.knockrentals.com/en/articles/3143548-properties
Implementation checklist for Tours: http://support.knockrentals.com/en/articles/4770423-knock-tours-implementation-check-list
Edit Pics, fees, amenities: http://support.knockrentals.com/en/articles/77376-edit-community-floorplans
Will prospect preferences sync over to the desktop app?
One of the best parts of Knock Tours is that all front office leasing tools are under one platform, so when changes are made to a guest card in one platform, the others automatically update to reflect the changes ensuring high-quality and consistent data. When making changes to the prospect information the information that will auto-update are:
Prospect phone number
Prospect opt-in status
Preferred unit preference
How do I add notes to the PMS Notes section?
To add notes to the PMS Notes section on the Knock prospect card, click the notes icon on the top right corner of the screen. Any new notes will replace any current ones under PMS notes on the desktop.