We know you’re keeping your teams and residents safe while also working remote and/or implementing new protocols for every day operations. We are doing everything we can to help.
Our platform is flexible and built so you can quickly and virtually communicate with prospects and residents. We’ve compiled Knock resources and support articles to help you during the COVID-19 outbreak.
We’re updating it regularly, so please contact us with questions, and let us know what you need.
We are being inundated with messaging, how can we better respond?
Send mass messages out to prospects to inform them of changes at your property like tour times, building access, or rules for entry.
Work with your managers to develop a quick reply using company-approved language to respond to prospect questions about COVID-19.
Send mass messages out to all your residents to quickly inform them of changes at your property.
Use quick-replies in email and SMS to templatize your responses to common questions. Texting is typically among the best ways to ensure residents receive your messages. Make sure your residents opt in to SMS.
We’re trying to tour only when we have to. How can Knock help us with this?
To help site teams limit exposure, limit tour-goers to highly-qualified prospects:
Refresh your unit and community photos so prospects can see what is available.
Follow-up with tour requests with unit/property links so they can view as much of the property as possible without having to take a tour.
Video links can be added to email communications to push prospective renters to view units through video format instead of in person.
Daily training starting March 18, 2020
For two weeks, we are hosting a 30-minute, live training session - COVID-19: How Knock can help. We’ll have lots of time for Q&A, and we’ll review how to:
Quickly communicate important information with residents and prospects
Effectively engage prospects and quickly respond to residents from anywhere
Use videos and images for virtual property tours
Manage your quick replies and busy time to reflect new leasing office schedules
Meet updated process and compliance requirements
Stay flexible and adjust messages as soon as you need to