Knock's Call Log is an easy way to quickly comb through your call recordings and listen to them for auditing or other purposes. This includes resident and prospect phone calls.
Name: The name of the prospect for the call recording.
Type: This is the type of call. This will help you understand how different call types are performing.
Date/Time: The date and time of the call recording.
Recording: The recording itself. Simply click the play button to listen!
Call Duration: How long the call recording was.
Filters and Options
Date range: Will default to 7 days. The date range for the calls that you'd like to inspect.
Property: The property that you would like to audit calls for. This is a single select, you can only choose one property at a time to view.
• Caller Type: This is the type of call to view. It is a multi select, so you can view multiple different types of calls in the same view of the report. The types are:
• First Call: The first incoming call from the prospect.
• Return Call: A call after the first from the prospect.
• Resident: Any resident phone call.