Your scheduling preferences on Knock are fully customizable to suit your needs. To change them at any time, on the bottom of the lefthand navigation panel go to Account and then go to the Preferences section.
Scroll down to the Scheduling section of the page:
Allow Instant Booking (On-site):
If you are an on-site manager, we recommend having Allow Instant Booking turned on- this means that renters will be able to instantly book a tour time within your office hours.
Cluster tours on the same Day:
A lot of off-site managers choose to have Cluster tours on the same day checked- this means that we will automatically cluster your tours at a given property together, to ensure you are maximally efficient. For example: let's say Karl autobooks a tour at Listing A for Friday 11:00am.
Now let's assume your preferences are like the screenshot above (i.e. cluster tours on and max 3 visitors one time).
When Susan looks at the available times on Friday for Listing A, this is what she will see:
She will only see 10:30am, 11:00am, and 11:30am as times she can book. This ensures you are, as the setting says, clustering your tours together efficiently.
If you change your preferences to just allow 1 for Max Visitors at the same Time setting then Renter B would just see 10:30am and 11:30am for Friday.
Length of Tours:
This is all assuming you have 30 minutes selected as your Length of tour times. If you had 15 minutes instead selected, Renter B would have seen 10:45am, 11:00am, and 11:15am as Friday's autobook times. I.e. 15 minute appointment slots instead of 30 minute slots.
Minimum Booking Notice:
Minimum booking notice is the amount of time between now and when the first tour can be booked. Think of it as a buffer to give you time to be notified of your tours and get ready.
So if it's 12:00pm right now and you have a minimum booking notice set to 3 hours like in the above^, the first tour a renter could book today would be 3:00pm (thus giving you a 3 hour buffer).
Manually Review Requests (Off-site):
We actually highly recommend off-site managers use Allow Instant Booking and Cluster Tours on the same day. But if you want to Manually review every request, here's how that works:
If this is the case, we highly recommend selecting Allow instant booking for times I am already showing this property, as in the case above^.
When renter Jared Diamond goes to book a tour, he will have to select 3 times and submit the request to you:
Then you as the manager will receive the request in Knock:
Let's say you accept Sunday at 12:00pm. When Becca goes to book a tour at that same listing, she will see the following:
And if you had the max visitors at one time setting set to 1, she would see just 11:30am and 12:30pm.
This gives renters the benefit of being able to instantly book their tours and gives you the benefit of clustering your tours together efficiently!