Matterport

When uploading a virtual tour from Matterport, there are quite a few variations of the URL format and if the correct format is not followed it can result in the following:

The correct format is:

https://my.matterport.com/show/?m=dpeCPwuBkFS

The key part of the URL is show/?m=

Incorrect formats that cause the “Preview Unavailable” image:

https://my.matterport.com/models/VWG95o6qZxV/

YouTube

Just like Matterport, there are quite a few variations of the URL format and if the correct format is not followed it can result in the following:

The correct format is:

https://www.youtube.com/embed/840ysT_JKck

The key part of the URL is embed/unique ID

When you go to YouTube and click share it will give you a URL like this:

https://youtu.be/840ysT_JKck

This URL causes the “Preview Unavailable” image

You will need to copy the unique ID (in this case 840ysT_JKck) and add it to the end of https://www.youtube.com/embed/

Pro-tip: If you have trouble, you can grab the URL by going to the video on YoutTube. Just click Share and select Embed

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