Team Scheduling

Increase tour volume📈, eliminate double-booking 👫

We have recently created additional scheduling functionality that will help leasing teams maximize the total number of visits that can be booked during office hours. 

  • You can now customize the max number of simultaneous tours on any given day. For example, if you have 3 agents able to do tours on Mondays but only 2 agents able to do tours on Saturdays, your schedule can now reflect that: 
  • You can now transfer tours from the “House” user to individual leasing agents at any time, without worrying about double-booking. Knock will block off calendar time for any tour or busy time, regardless of which user owns it: 

Customize Engagement Scores

Increase prospect engagement 👋

We’ve improved the value of the Knock Engagement Score by encouraging more interaction between leasing teams and prospects. As of now, text notes will no longer contribute to engagement score since it is not an indicator of following up with a prospect.  

Additionally, we've also added two new optional Engagement Score restrictions:

**If you would like to implement these changes at your properties, please reach out to your account manager**

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