Emailing your individual prospects or residents can be done directly through Knock, keeping a clear record of your conversations.

To contact a prospect or resident through Knock via email:

  1. Open their prospect guestcard or their resident guestcard
  2. Click on the Email tab at the bottom of the guestcard:

Note: If the email button is greyed out, this means they do not have a valid email address

3. In the message box, create your message.  The email cannot be more than 12 MB or 10k characters.
4. You can change the individual subject line by clicking on the icon next to New Email Subject.
Note: If you change the subject line, this will create an entirely new email thread to the prospect

Questions?  Watch our video walk throughs here!

Prospects

Residents

Looking to get in touch with more than one prospect at once? Send a mass email instead!

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