In order to enable Knock to pull in all of your availability from your Realpage account, you need to ensure that all of your Marketing Floor Plans are setup. Here is how to do this!

Step 1: 

First, select Crossfire on the lefthand dropdown on the main navigation menu:

Then under "Web site setup" section, select Floor plans:

Step 2:

If you already see all the floorplans you want to show up in Knock under the "Marketing floor plans" section (as opposed to "Unused floor plans"), as in the below screenshot, then all you need to do is check the checkbox Show on web site? and then click the Save checkmark in the top right corner:

Step 3:

If you don't see the floorplans you want to show up in Knock under the "Marketing floor plans" section (more common), then you'll want to hit the New button next to "Marketing floor plans", select the floor plans you want to integrate, and then click Save:

Now you can just click Edit next to the group of floorplans you added, check the box that says Show on web site? and then click the Save checkmark in the top right corner:

If any of these steps are confusing, or if anything goes wrong at any point, chat us on our support line and we'll get you sorted right away :)

Did this answer your question?